Terms and conditions

We're dedicated to giving you less hassle so you can have more holiday. It's important to us that you understand what you're booking before you commit. We've set out everything you need to know below.

About us

Airport Reservations are a brand which sits in the Holiday Extras group. These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website. You and we both agree to submit to the exclusive jurisdiction of the English courts. When we talk about 'we', 'us', etc, we mean Holiday Extras Limited (co no: 01693250) Ashford Road, Newingreen, Hythe, Kent CT21 4JF.

These terms only apply to Holiday Extras bookings made directly through our website, app, or via the Holiday Extras contact centre or through an affiliate partner of Holiday Extras using the Holiday Extras booking engine. We act as a booking agent for the companies that provide or operate the travel products we sell on our website. Your contract for the provision of these travel products will be with the applicable provider of them, and they have their own terms and conditions. These are available upon request. Bookings made via a third party partner website are subject to the terms and conditions set out on that website.

If you need to get a hold of us for any reason you can here.

Before you book

The companies that provide the hotels, car parks, lounges, car hire we sell will have their own terms and conditions, which will also apply to you. We can get you a copy of these if you need one, just ask, but we'll try to make you aware of anything you need to know. Once you book, our role is as an intermediary between you and the product provider, sharing the booking details to the provider and sending you a booking reference number by email on behalf of the provider.

All prices are constantly updated so we can give you the best deal available at the time. A price we've offered you may go up or down if you come back to book later. Make sure you book the package you want when you see it, so we can guarantee you'll pay the price you've seen. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

If you use a discount code when looking at our products, the discount will be noted on each package it applies to. If you want to take advantage of your discount, make sure you book a package that states your discount can be applied.

Before you go on holiday

Make sure you read your booking confirmation thoroughly to confirm what you've booked is suitable for you and take it with you when you go on holiday. If you don't follow the instructions we give you, we may not be able to refund you any additional costs you're charged as a result.

Parking and meet and greet parking

Parking is at your own risk and subject to the car park operator's terms and conditions. If you have an extra large vehicle or a motorbike, please check with us that the car park can accommodate it without an additional charge. If you believe that damage has been caused to your vehicle while in the care of the parking provider, this must be reported before you leave the site. This will enable us to fully investigate any damage claims you raise with us after the event. If you report any damage after leaving the site, then it will be difficult for us to investigate and reach an outcome. We will only be liable for our negligence in making the booking. We can help you communicate with the provider to resolve any issues, however any claims in relation to the parking product must be made against the car park provider and will be subject to their terms and conditions.

Changes and cancellation

If you booked with us through another company, you will need to cancel with them directly.

Sometimes we may have to make changes to your booking after you have made it. Should this happen, we'll notify you as soon as we're able. You can find a current copy of your booking here. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

Cancelling or Amending a booking

If you need to amend your booking, please cancel and re-book. You can cancel your booking up to a minute before you are due to arrive.

On the day

When you travel, take your booking confirmation and the credit or debit card you booked with. The confirmation will give you instructions on what to do on the day and let the car park know who you are. Make sure that you leave enough time to get to your departure gate as we can't help you if you miss your departure because you're running late.

If you have any problems on the day, please let the team at the car park know so they can help you. If you don't let them know, we may not be able to help you later on. As a booking agent we will only be liable to you for losses directly arising from our negligence in booking the product. Any claims relating to the delivery of the travel product must be made against the product provider. Advising them of an issue at the time is therefore important.

If you're parking and you arrive before the day and time you booked for or stay later than when you have arranged to leave, you may be charged for the extra parking at the car park's normal price. If you leave earlier than planned, we can't refund any of your money.

Events beyond our control

Very rarely, we may be forced to change or terminate your booking due to unforeseen major events known as force majeure. This means any major event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and that were beyond our reasonable control. For the avoidance of doubt events beyond our control include (but are not limited to), war or the threat of war, riots, civil unrest, terrorist threats or activity, industrial disputes, extreme weather, epidemics, natural and nuclear disaster, fire, adverse weather conditions, government regulations and advice, airlines cancelling or changing schedules due to airports or airways being congested or closed (due to amongst other reasons, the regulatory environment).

Changes or termination of your contract due to events beyond our control are extremely unlikely. If, however, such major events do occur, we regret we will be unable to make any refund of payments for services not received. We cannot accept liability or pay any compensation where the performance (or prompt performance) of our obligations under our contract with you is prevented or affected by events beyond our control. This is also the case if you suffer any damage, loss or expense of any nature as a result of the major event.

You should review the product provider's terms and conditions to understand what liability there is in the event of a cancellation due to these circumstances.

We will of course do our best to offer you support as our valued customer in the event of any of these circumstances happening where we can, and will offer guidance on our website in the event of these out of the ordinary events occurring.

When you get home

We hope everything went smoothly. If you had any problems at all with the services you've booked through us, please contact us here and we'll do our best to put things right. Please send us copies of any relevant receipts or documents you have.

Privacy

We know how important your privacy is online, so we take it seriously. To find out more about how we use your data, take a look at our privacy policy.